SHIPPING & DELIVERY POLICY
At Tweedle Botanicals, we are committed to delivering our premium non-alcoholic CBD spirits to you in a timely and secure manner. This policy outlines our shipping and delivery processes to ensure a clear and hassle-free experience for our valued customers.
- Shipping Availability
We ship our products to all states within the United States where the consumption of CBD products is legally permitted. We closely monitor state laws to ensure compliance with all regulations.
- Shipping Partners
Our primary shipping partner is UPS. However, this arrangement is subject to change. We choose our shipping partners based on their reliability and commitment to customer service.
- Order Processing Time
Orders are typically processed and packed within 1-2 business days after the order is placed. This timeframe is necessary to ensure that your purchase is handled with the utmost care and accuracy.
- Estimated Shipping Time
Once your order is processed, the estimated shipping time with UPS is typically between 3-7 business days. Therefore, we anticipate that you will receive your order within 7-10 business days from the time of your order.
- Shipping Costs
Shipping costs will be calculated and displayed at the checkout based on your delivery location and the size of your order.
- Place of Delivery, Deadlines and Losses
Approximate delivery times are indicated in working days in the description of each product, although a delay in delivery will not be a reason for penalty.
TWEEDLE will not be liable for errors caused in delivery when the delivery address entered by the User / Customer in the order form does not match the reality or has been missed.
Depending on the destination of the order various ways or methods of shipping can be used, each method and each destination have shipping times that are specified in the order confirmation process.
Deadlines may change for logistical reasons or for reasons of force majeure. In cases of delays in deliveries, TWEEDLE will inform its User/Customer, as soon as it has knowledge of them.
Each delivery is considered made from the moment the company makes the product available to the User / Customer, which is materialized through the control system used by the transport company.
Delays in delivery shall not be considered those cases in which the order has been made available to the User/Customer, by the transport company within the agreed time and could not be delivered for cause attributable to the User/Customer.
When the order leaves our warehouse, you will be sent an email notifying you that your order has been accepted and is being sent.
- Delivery Data, Deliveries Not Made and Loss of The Product
If the User/Customer is absent at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery.
We would contact you and embark on a series of follow-up actions aimed at ensuring that delivery occurs.
If after 7 working days after the departure to delivery of the order has not been arranged delivery, the User / Customer should contact the administrator of the website.
In the event that the User/Customer does not do so, after 10 working days from the departure to delivery of the order, it will be returned and the User/Customer must bear the cost of shipping and return to origin of the order, as well as any associated management costs.
If the reason for not being able to make the delivery is the loss of the order, the transport will initiate an investigation. In these cases, the response times range from one to three weeks.
- Damage in Transit
While we take every precaution to ensure your order arrives in perfect condition, accidents can happen during transit. If you receive a bottle that has been damaged in transit, please contact us immediately. We kindly request that you provide a photo of the damaged item to assist us in our quality control efforts. Upon verification, we will arrange for a replacement to be sent to you as soon as possible.
- Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. This will allow you to track the progress of your shipment via the carrier’s website.
- Customer Responsibilities
Please ensure that the shipping address provided is accurate and complete. Incorrect or incomplete addresses may lead to delays or undeliverable orders. In such cases, we are not responsible for the delay or non-delivery of your order.
- Contact Us
For any shipping and delivery inquiries, please contact us at: cheers@tweedlebotanicals.com